Question 1

Does FoodHisaab work without internet connection?

Accepted Answer

Yes, 100%! FoodHisaab is designed specifically for Indian restaurant conditions. You can continue punch orders, generate KOT, and print thermal receipts even if your Wi-Fi or mobile internet goes completely down. Once internet reconnects, your data automatically backs up to the cloud without any data loss.

Question 2

How long does it take to set up and start billing?

Accepted Answer

You can go live in under 60 seconds! Just install the FoodHisaab app on your Android phone, tablet or PC, pair the Bluetooth thermal printer, snap a photo of your menu using our AI Menu Scanner, and you're ready to print your first bill.

Question 3

Is the thermal printer included in the plan?

Accepted Answer

Yes, our Business Plan (₹14,999/yr) includes a high-speed compact thermal POS printer with 5 free paper rolls and a 1-year replacement warranty. If you already own a thermal printer, you can choose our Starter Plan (₹3,999/yr) and connect your existing printer via Bluetooth, USB or Wi-Fi.

Question 4

Can I manage multiple kitchen stations (KOT) with one POS?

Accepted Answer

Absolutely. You can set up multiple KOT printers or kitchen display screens (e.g. Kitchen 1 for Tandoor, Kitchen 2 for Chinese, Kitchen 3 for Mocktail Bar). When an order is placed, items are automatically routed to their respective kitchen printer instantly.

Question 5

How does Voice-Based Billing work?

Accepted Answer

Our voice engine understands Indian food names and regional accents. When customers order during rush hours, the cashier simply speaks into the FoodHisaab microphone (e.g., '2 Paneer Butter Masala, 4 Butter Naan, 1 Sweet Lassi'). The system automatically matches menu items, sets quantities, and adds them to the bill in 1 second.

Question 6

Can I send bills to customers directly on WhatsApp?

Accepted Answer

Yes! With FoodHisaab, you can send instant paperless digital receipts directly to your customer's WhatsApp with your restaurant logo, itemized details, and dynamic UPI QR code. It also includes an automated 5-star Google Review request link to boost your local footfall.

Question 7

Are GST and tax calculations automated?

Accepted Answer

Yes, FoodHisaab automatically applies CGST & SGST (e.g. 2.5% + 2.5% = 5% for food, or 18% for AC banquet/delivery) as per Indian tax norms. You can export ready-to-file GSTR-1 and GSTR-3B tax reports in Excel with a single click.

Question 8

What kind of customer support is provided?

Accepted Answer

Kistechnosoftware provides 24/7 dedicated telephone and WhatsApp customer support in Hindi, English, and regional languages. We also provide on-demand remote desktop support and video tutorials.

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